Introduction

At Mind Strength Therapy, we are committed to providing a safe, supportive environment for our clients. Protecting your privacy and maintaining the confidentiality of your personal and sensitive information is central to our mission. This policy outlines how we collect, use, store, and protect your information, ensuring compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant legislation.

Purpose

Our commitment to your well-being extends to safeguarding your privacy. This policy ensures that all personal and sensitive information collected during your therapy sessions is handled with the utmost respect and confidentiality, reflecting our dedication to providing compassionate, individualized care.

Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, date of birth, contact details, and demographic information.
• Sensitive Information: This includes your health history, psychological assessments, therapy notes, and any other information relevant to the counselling or therapy process.

How We Collect Information

We collect information through:

• Direct Interaction: Information you provide during therapy sessions, over the phone, or via email.
• Forms: Intake forms, consent forms, and other documentation.
• Third Parties: With your consent, we may receive information from other health professionals or guardians.

Use of Information

We use your personal and sensitive information for:

• Providing Services: To deliver individualized therapy and counselling services.
• Administrative Purposes: For scheduling appointments, billing, and maintaining accurate records.
• Compliance: To comply with legal and regulatory obligations.

Confidentiality

Confidentiality is a fundamental part of our therapeutic process. All information you provide is confidential and will not be disclosed to third parties without your explicit consent, except where required by law. This includes:

• Legal Obligations: Disclosure may be required in cases of mandatory reporting, such as child abuse or threats to safety.
• Court Orders: Information may be disclosed if ordered by a court.
• Risk of Harm: If you disclose an intent or risk of self-harm or harm to others, we may need to breach confidentiality to ensure safety, which could involve notifying emergency services or other authorities.

Storage and Security

Your personal and sensitive information is securely stored using encrypted platforms that comply with Australian privacy laws. We employ strong access controls and regularly back up data to prevent loss. Your information is handled securely and in accordance with legal standards to protect your privacy.

Access to Information

You have the right to access your personal information and request corrections. To do so, please submit a written request to us, and we will respond in a timely manner.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, as required by law, or as outlined in our record-keeping policies. Once the information is no longer needed, it will be securely destroyed or de-identified.

Complaints

If you have concerns about how your information is handled, please contact us. We are committed to addressing your concerns promptly, ensuring transparency and accountability.