Frequently Asked Questions

We offer a wide range of counselling and therapy services, including individual therapy, couples therapy, family therapy, and support for NDIS participants. Our areas of expertise include trauma, EMDR, PTSD, anxiety, depression, relationship issues, and more.
We are based in Victoria, Australia, but offer telehealth sessions so that distance can never be a barrier.
You can book an appointment online through our website, by phone, or by email. Our team will assist you in finding a suitable time.

Our fees vary depending on the type of service and the duration of the session. Please visit our Pricing Page or contact us directly for detailed information.

We do not offer Medicare rebates, but some private health insurance plans may provide rebates for our services. Please check with your insurer and contact us to discuss your options.
Yes, your privacy is of utmost importance to us. We adhere to strict confidentiality guidelines and comply with Australian privacy laws. All information shared in therapy is kept secure and confidential.
We use secure, encrypted systems for storing and managing client information. Our privacy policy outlines how we collect, use, and protect your data.
The first session is an opportunity for us to get to know you and understand your needs. We will discuss your goals for therapy and how we can work together to achieve them.
The length of therapy varies depending on individual needs and goals. Some clients may benefit from short-term therapy, while others may require longer-term support.
It’s important that you feel comfortable with your therapist. If you feel that your therapist is not the right fit, we encourage you to discuss this with us, and we will work with you to find a better match.
We provide tailored psychological support for NDIS participants, focusing on improving functional ability and long-term recovery through a range of therapeutic techniques.
We require 48 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee. Please refer to our cancellation policy for more details.
Yes, you can reschedule your appointment by contacting us at least 48 hours in advance.